Collection: Contact
Company details
- Tax Identification Number: 7831852502
- National Court Register: 0000955679
- REGON: 521309872
- Account Number: PL03 1050 1562 1000 0090 3308 8734
- SWIFT/BIC: INGBPLPW
Customer service office
+48 14 307 06 04
- Individual Client: sales@maxtondesign.eu
- Wholesale customer: info@maxtondesign.eu
- Maxton Floor: info@maxtonfloor.com
- Marketing: marketing@maxtondesign.eu
Frequently asked questions
Choose your color, layout, and style – see what your garage could look like with the Maxton Floors configurator.
Products
Is it possible to make a product that is available from another company?
Is it possible to make a product that is available from another company?
Unfortunately, we do not copy designs already available on the market; each product is created from scratch.
Is it possible to modify a product available in the offer?
Is it possible to modify a product available in the offer?
There is no possibility of modifying the products. Each one is created from previously prepared designs and molds.
Can there be problems with splitters?
Can there be problems with splitters?
We design splitters for specific models, and correct installation according to the instructions is crucial.
Will a product for another model fit my car?
Will a product for another model fit my car?
The products are created based on 3D scans of specific models, so they do not fit other cars.
Are you planning products for my car?
Are you planning products for my car?
We have many projects in progress; please inquire if you would like your model confirmed.
Where do Maxton Design splitters come from?
Where do Maxton Design splitters come from?
All products are made in Wojnicz, Poland.
Orders
Can I cancel my order?
Can I cancel my order?
Yes, until shipped.
Can I add or change a product in my order?
Can I add or change a product in my order?
The order goes straight to production; if there is an error, cancel and resubmit.
Can the waiting time be shortened?
Can the waiting time be shortened?
Production is manual and demand is global – we do not shorten the time without losing quality.
Why does the production process take so long?
Why does the production process take so long?
We do everything locally with attention to detail, which takes time.
How do I check my order status?
How do I check my order status?
Click the link in the confirmation email or write with your order number.
Installation
Is on-site assembly possible?
Is on-site assembly possible?
Yes, at our office by appointment: +48 14 307 06 04.
Can I install all products on-site?
Can I install all products on-site?
We install ABS and carbon fiber; we do not paint parts.
Where can I install the products?
Where can I install the products?
At the Maxton Design headquarters or in the workshop from the search engine.
How long does on-site installation take?
How long does on-site installation take?
Typically 30-60 minutes per product, depending on scope.
How to install the products?
How to install the products?
We include instructions, they are on the website and on YouTube.
Shipping and delivery
Can I pay cash on delivery?
Can I pay cash on delivery?
No, due to the dimensions of the shipments.
Which countries do you ship products to?
Which countries do you ship products to?
We ship almost worldwide; please ask if you have any questions.
How long does delivery take?
How long does delivery take?
Depends on country and courier; usually up to 7 business days.
What is the shipping cost?
What is the shipping cost?
Depending on weight, dimensions and country.
My account
Do I need to create an account to place an order?
Do I need to create an account to place an order?
No, you can purchase as a guest.
How do I edit my data?
How do I edit my data?
Go to My account → Personal data and update your details.
How do I change my password?
How do I change my password?
My account → Personal data → Login details.
Payments
Will I receive payment confirmation?
Will I receive payment confirmation?
Yes, by email after payment; sales document after fulfillment.
Is payment secure?
Is payment secure?
We use secure gateways and an SSL certificate.
What payment methods are available?
What payment methods are available?
PayPal, fast transfers, traditional transfer, cards; cash/card on site.
My payment was not accepted, what should I do?
My payment was not accepted, what should I do?
Check data consistency and limits; traditional transfers take up to 3 days to process.
What currency do you accept payments in?
What currency do you accept payments in?
EUR and PLN; operators convert other currencies at the rate.
Gift cards
What if the gift card amount is smaller than my order?
What if the gift card amount is smaller than my order?
You will be required to pay the difference.
Can I purchase a gift card electronically?
Can I purchase a gift card electronically?
Yes, we send PDFs by email.
How long does it take to receive a gift card?
How long does it take to receive a gift card?
PDF after posting, physical depends on the courier.
How long are gift cards valid?
How long are gift cards valid?
12 months from purchase.
How to use a gift card?
How to use a gift card?
Enter the card code in the basket.
Returns and complaints
What is necessary to make a complaint?
What is necessary to make a complaint?
Please attach a sample photo to your submission.
What to do if the product is damaged?
What to do if the product is damaged?
Prepare a report with the courier or write to complaints@maxtondesign.eu with your details and photos.
How to complain about a purchased product?
How to complain about a purchased product?
Report via My Account or by email: complaints@maxtondesign.eu.
How do I submit a return request, and how much time do I have?
How do I submit a return request, and how much time do I have?
Report via My Account or by email within 14 days of receiving the shipment.
How long does it take to process a return or complaint?
How long does it take to process a return or complaint?
Maximum 14 days; usually sooner.
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